در صورتی که رمزارز ارسالی شما در لیست رمزارزهای این پلتفرم وجود نداشته باشد، به واحد پشتیبانی پیام دهید و مورد خود را اعلام کنید تا جهت بررسی اقدامات لازم انجام شود.

Log into your account. Go to /”Deposit/” and select your coin. In the page, you’ll see different networks to deposit your coin through them and you should select the network that matches the sender wallet. Copy address of the recipient wallet and paste it in the sender’s wallet. Note that some coin needs a memo to enter in the process of transfer.

You can use your debit card or Iban (Sheba) number to top up your account balance n/. Log into your account and go to Rial /”Deposit/”. Select deposit with debit card number to use your verified bank card for payment. You can only use the card that you’ve previously submitted in your account. Enter the amount and click on Payment to go to payment gateway. Please note that the minimum deposit amount is 10K tomans and the maximum daily amount for deposits is 100 million tomans that is possible by two 50 million deposits from two debit cards n/. You can also use your Iban (Sheba) number of your debit card for deposits. Log into your account. Go to Rial /”Deposit/” and select the option to deposit with your verified Iban number. The number which you use must match the one that you’ve previously submitted in your account. Then, hit the Payment button to go to payment gateway. On the next page, fill the required information and click the OTP password to receive one on your mobile. Enter the code in the related field, check the box for agreeing to the terms to enable /”Submit & Receive Deposit ID/” option. On the new page, you’ll receive data such as your deposit ID and the recipient bank account info and Iban number. The deposit ID remains /”unchanged/” for your future deposits. You can use the deposit ID and Iban number that you’ve received in your mobile banking apps for your payments. Also, it’s possible to go to a bank and use this information for your deposits.

There’s a minimum and maximum of 10K to 100 million tomans for deposits using debit card number. When using your Iban (Sheba) number, you can have a maximum of 100 million tomans deposit for each account in the mobile banking app every 24 hours. If you use Mellat bank for deposits, the process would be completed much faster and by using other bank accounts, your OMPFinex account balance will increase based on the ACH cycle. Please note that the ACH cycle may take 1 to 3 days. You can also go to your bank and deposit any amount you prefer.

شما میتوانید برای انتقالات کوین های موجود در پلتفرم از بلاکچین اختصاصی آن کوین استفاده بفرمایید. همچنین به طور معمول از شبکه های ERC20، BSC، TRC20 استفاده بیشتری میشوند.در این پلتفرم شما میتونید از شبکه ی KCC نیز برای انتقالات خود استفاده بفرمایید که دارای کمترین مقدار کارمزد است.

When your crypto deposit is done correctly but has not arrived to your account, contact support to solve the issue n/. In case you’ve done a Rial deposit but your balance has not increased, log into your account and check the transaction status from your deposit history. If the transaction was successful and the amount is deducted from your bank account but your balance has not increased, contact support to address the issue. In case your transaction was not successful but the amount was deducted from your bank account, it will be sent back to your account within 72 hours n/.

In case you’ve deposited crypto to your account without entering its memo, contact support through online chat.

Log into your account and select your coin from /”Withdraw/” page. On this page, there are several networks to choose for transferring your funds from your account wallet to the recipient wallet. You can select one according to your destination wallet network. Then, enter the recipient wallet address and submit your withdrawal request. On the next page, you need to enter your 2FA code as well as the confirmation code that is sent to your phone and finalize the process. Be careful to enter your coin memo if needed.

You have to wait at least 48 hours after your first Rial deposit/withdrawal to make a crypto withdrawal. This regulation has been issued by cyber police to maintain the security of your account. Also, there’s minimum amount for each network that you need to consider for withdrawals.

Log into your account and navigate to /”Withdraw/” page and select Rial. Enter the required amount for withdrawal and select your bank account number and hit the withdrawal request button. Next, enter your 2FA code as well as the code that is sent to your phone to finish the process.

The minimum amount for the withdrawals is 15K tomans and the maximum is 100 million tomans per day n/. The settlement procedure for banks like Mellat, Ayandeh, Saman, Melli, Tejarat and Sepah will be processed faster than other banks. Settlement duration for other banks is completed based on the ACH cycle n/. Please note that the duration of these processes are based on the ACH cycle and OMPFinex does not play any part in them n/.

Your crypto withdrawals are instantly processed by our staff. In case you have not received the amount in your wallet, you can use the related TXID and check for your transaction status in the destination platform n/. Rial withdrawals are processed based one the related banking network. If the amount has not arrived to your bank account within 72 hours, please contact support to address the issue and get further information n/.

For crypto withdrawals, the users are responsible for submitting the correct wallet address and if such problems like entering a wrong wallet address, recipient wallet issues or asset freezing on user’s personal wallet comes up, all the related consequences are for the user and OMPFinex does not bear any responsibility for such issues.

Currently, there are TRC20, KCC and BSC networks to transfer tether (USDT) via them.

TXID is a unique set of words and numbers that is used to track transaction status on blockchain network. Log into your account and check TXID in withdrawal history.

Unfortunately, it’s not possible to extract data from your transactions history. You can only read a full history of deposits and withdrawals in your account.